Gila River Hotels & Casinos
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at Gila River Hotels & Casinos
This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Answers menu or beverage questions posed by guests.
- Maintains knowledge of the dining or beverage menu and any special items being offered.
- Observes guests and anticipates needs and completes all steps of service as assigned.
- Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned
Skill / Requirements
- High School Diploma or equivalent preferred.
- Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
- In-depth wine and alcohol knowledge preferred.
- Ability to perform the GILA WAY which is as follows; Interact positively with guest, Appreciate our guest, Listen actively to our guest, Greet our guest
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
- Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.