Musical Instrument Museum

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Guest Service Associate Part-time Seasonal (24-29 hours per week)

at Musical Instrument Museum

Pay: from $12/hour
Posted: 10/3/2019
Job Status: Part Time
Categories: Customer Service

Job Description

The Mission of MIM: The Musical Instrument Museum (MIM) enriches our world by collecting, preserving, and making accessible an astonishing variety of musical instruments and performance videos from every country in the world.  MIM offers guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances. MIM fosters appreciation of the world’s diverse cultures by showing how we innovate, adapt, and learn from each other to create music—the language of the soul. For more information visit our website at

Summary:  MIM is looking for an enthusiastic and energetic individual to interact with guests upon entrance to the museum and theater, as well as on the telephone, in a fast-paced environment. Guest Service Associates function as the Box Office, Coat/Bag check and Information Desk for MIM ensuring a positive guest experience which reinforces the MIM brand.  Part-time seasonal position through May 31, 2020.  Availability needed: Daytime including weekends, occasional evenings, (24-29 hours per week). 

Primary Responsibilities:

  • Welcome guests to MIM by selling tickets/admissions, checking coats/bags, distributing the guidePORT audio system, enforcing admission policies, and providing general information
  • Handle large volumes of financial transactions and settle cash drawers at the end of each shift
  • Provide information regarding MIM’s membership and donor programs, accept donations, and assist members/donors with taking full advantage of their benefits
  • Answer telephones to sell theater tickets and museum admissions for guests
  • Maintain the guidePORT audio units and headphones, including cleaning and charging them as needed
  • Provide a positive and enthusiastic atmosphere for MIM guests
  • Other duties as needed

Skill / Requirements

    • Box office and/or museum experience strongly preferred
    • High school diploma or GED equivalency
    • Ability to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interactions with the public
    • Excellent verbal communication skills
    • Ability to lift up to 20 pounds and push/pull up to 100 pounds. Position requires long periods of standing
    • Strong computer skills in Windows-based applications, including Microsoft Office
    • Other details:

    • Position pays $12.00/hour

    For more information please visit our website at

    Application Instructions

    Qualified candidates should submit a resume and cover letter via the link below: