Terros Health

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Family Support Coach

at Terros Health

Posted: 9/27/2019
Job Reference #: 3868

Job Description

  • Job LocationsUS-AZ-Phoenix
    Job ID
    # of Openings
    Behavioral Health/Social Work
    QCN Children's Services
    Weekly Hours
  • Overview

    Terros Health is pleased to share an exciting and challenging opportunity for a Family Spport Coach at our 32nd Street location. This individual will work with other team members in providing support and knowledge as needed on shared cases. They will need to be professional, friendly, a self-starter, organized, and compassionate.

    Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

    If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!

    Terros Health offers an excellent benefit package including, but not limited to:

    • Medical, dental, and vision insurance
    • Group life and disability insurance
    • Employer matched 401(k)
    • Generous PTO/paid sick leave (4+ weeks in year 1)
    • Wellness and employee assistance plan


    As a Family Support Coach the successful individual will provide support to members and their families who are part of the Terros Health Children’s Program. The purpose is to provide behavioral support and coaching that can help reduce and prevent further escalation in the behavioral health system. Interventions are based on positive behavior support, choice education, and person and family support. It will assist with the development of individual service plan, person centered planning, emergency contact sheet, and crisis plan if needed. Will participate in emergency staffing and CFTs. This position is a direct care position and services will be provided in many different settings.

    • Appreciates and applies best’s practices, recovery approaches and person support interventions.
    • Performs crisis de-escalation; mental status and risk assessment; safety planning and positive behavior support based on clinical expertise and the involvement of the client and their families and caregivers.
    • Contribute to a culture of learning (e.g., sharing information, discussing articles and best practices, etc.).
    • Attends CFTs and other client centered staff meetings as needed.
    • Upon receipt of referral reaches out to individual and team within 24 hours.
    • Completes required documentation in electronic medical record by midnight of date of service.
    • Provides timely coordination of care with client’s teams in a professional manner (phone contacts, emails, staffing, meetings, written reports/notes, and conversations)
    • Provides directs support, positive behavior support and/or behavioral consultation to clients, family and/or teams.
    • Make reports and file incident reports based on Duty to Warn, Duty to Report or other significant emergency situations within established timeframes according to Terros Health Policy.
    • Ensures that all legal documentation is signed and scanned into child or adolescent chart within 48 hours, maintaining all documentation in an agency designated case file.
    • Maintains records of mileage traveled in course of job performance and submits to program director bi-monthly
    • Regularly attends scheduled program staff meetings, weekly supervision and agency required events.
    • Staff is willing to work nights and weekends if it meets the needs of their clients.
    • Update Outlook Calendar to reflect client appointments and scheduling of Child and Family Team Meetings, School Appointments and work dates and times.
    • Will use a strength-based coaching approach that educates and models interactions by offering environmental evaluation and recommendations to connect children and families with unexplored supports, increased coping skills, reduction in maladaptive behaviors and increased medication compliance

    Staff need to work flexible hours with some families being available during the day and some at nights and on the weekend.


    • Bachelor’s degree in BH field, or Bachelor’s degree in non-behavioral health field with 1 year minimum of BH experience, or
    • Master’s degree in behavioral health
    • Preferred - 2 to 3 years’ experience working with children in a Behavioral Health Setting.
    • Must have the ability to perform first aid, and cardiopulmonary resuscitation as necessary and appropriate.
    • Must be able to work well and tactfully with individuals and groups.
    • Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
    • Must have a valid AZ driver’s license, be (21 years of age) with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy

    Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!