Arizona Central Credit Union
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Full-Time Call Center Associate
at Arizona Central Credit Union
Arizona Central Credit Union has an exceptional opportunity for a Full-Time team member to join our Solutions Center (Call Center) team. We are looking for candidates who enjoy providing excellent service to all internal and external members! A key component of this service delivery is to build long term member relationships by identifying the financial needs of our members and offering them a Credit Union solution that will improve their financial life. In addition, the position answers and processes phone, email and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
- Meet or exceed all individual sales goals in support of meeting department goals.
- Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.
Hours: Monday - Friday - 8:45am - 5:30pm !!!
CLOSED weekends !!!
Skill / Requirements
Knowledge, Skills and Abilities:
Experience: Up to six months of similar or related experience
Education: A high school diploma or GED
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Excellent verbal communication skills are key.
Other Skills: Ability to multi-task in a fast paced environment, ability to adapt to change. Must be proficient on computer and able to operate 10-key calculator.
Positive, Team-Players Wanted! Arizona Central Credit Union conducts pre-employment background and credit checks, and we are a drug-free workplace. Arizona Central Credit Union provides career opportunities, not just jobs!