CVS Health

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Supervisor of Intake, Customer Care

at CVS Health

Posted: 9/30/2019
Job Reference #: 1108158BR
Categories: Customer Service

Job Description

Job Description
As the Supervisor of Intake, Customer Care you are responsible for ensuring service intake procedures facilitate seamless operation between departments and branches. You will supervisor the activities of your staff providing direction and guidance in work assignments. You will provide coaching, development, and feedback to your staff.

We’re looking for a leader with service orientation and customer service experience, problem solving skills, strong verbal and written communication skills, and excellent detail orientation and time management skills.

- Ensure team’s work assignments are completed accurately, efficiently, and timely.

- Ensures individual and team benchmarks are achieved.

- Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette, and efficient processes.

- Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

- Performs quality control checks on subordinate staff.

- Identifies errors and inconsistencies to established procedures and ensures appropriate action is taken.

- Ensures ongoing effective communication with branch, sales, billing center management, other branch departments, and/or other branch offices.

- Develops corrective action to resolve deficiencies and/or improve results.

- Completes appropriate reports for upper management.

- Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices."

Required Qualifications
- Minimum five years of related experience with one year in a lead or supervisory capacity.
- Proficiency with Microsoft Office and basic computer skills.

Preferred Qualifications
- Infusion/Enteral Experience

Education or experience equivalent to a high school diploma.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!