CVS Health

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Pharmacy Technician

at CVS Health

Posted: 9/26/2019
Job Reference #: 1101783BR
Keywords: pharmacy

Job Description

Job Description
The role of the Pharmacy Advisor Tech I on the Pharmacy Advisor team, a specially developed, clinical program for CVS Caremark is to provide support to members, prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria. Outbound calls are made (with return inbound calls likely) directly to patients with the Pharmacy Advisor Tech I helping to prepare the member for the conversation with the consulting Pharmacist. In addition, the Pharmacy Advisor Tech I will be responsible for educating the member on the value and purpose of the program, client-related messages, as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls, the Pharmacy Advisor Technician I will also support requests received via fax with the potential, based on business needs, of cross-training to support other clincial services.

In addition to working very closely with members, prescribers, and Pharmacy Advisor Pharmacists, the Pharmacy Advisor Technician I will also be required to work very closely with key CVS Caremark departments needed to properly support this program. This would include departments such as mail order filling facilities, Fast Start, Diabetic Meter Exchanges, Clinical Care Services, etc.

Required Qualifications
High school diploma or equivalent required
0 to 3 years prior related work experience required
State Technician License required
At least 1 year experience in customer service or call center environment required

Preferred Qualifications

High school diploma or equivalent required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!