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PBM Innovation Advisor, Planning & Support

at CVS Health

Posted: 10/18/2019
Job Reference #: 1098058BR
Keywords: management

Job Description

Job Description
We have an exciting opportunity at CVS Health for an internal management consulting role!

As the Advisor, you will be part of our Prescription Benefit Management (PBM) Innovation team. This team is engaged across all functions of our PBM Operations, with particular emphasis on root cause analysis, solution ideation, design, testing, and implementation. You will have the opportunity to use your analytical skills and logic to analyze the business, solve problems, and present recommendations to senior leadership all in an effort to drive new operational initiatives, which will have a profound impact on the future direction of the company.

The Advisor of the PBM Innovation Planning and Support team will:

* Partner with Innovation leadership team and Talent Acquisition to ensure a consistent, high quality approach to candidate sourcing, evaluation, hiring, and onboarding
* Create, implement, and manage an onboarding program that enables the PBM Innovation team to have a consistent, high quality approach to Innovation as measured according to the PBM Innovation team’s Success Criteria and individual Program goals (e.g. how to develop high quality, accurate solutions that enable differentiated performance on client operational performance measures, best in class service to members, and regulatory and compliance excellence)
* Develop, own, and refresh "playbook" for excellence in innovation execution
* Guide, oversee, and track the root cause evaluation and lessons learned of gaps in value delivery or gaps in execution or gaps in quality of all initiatives in the Innovation team
* Support the development of training curriculum for skills and functions required for innovation team members (e.g., business case development, leading an IT project, gathering consumer insight)
* Coordinate team workshops on relevant topics such as change management, running mini-tests, setting up measurement dashboards
* Frequently gather feedback across the team regarding resources, tools
* Support leaders in colleague development plans, particularly in creating "lateral" career paths with varied experiences across the full team
* Support leaders in creating a Continuous Learning culture, a Growth Mindset across the team, and a culture of Grit through coordination of initiatives to support culture and engagement objectives

This role is located in Scottsdale, AZ, Northbrook, IL, or Woonsocket, RI. Minimal travel required.

Required Qualifications
* Proven ability to analyze data sets and prepare materials and presentations with a high degree of accuracy under tight deadlines
* Superior analytical skills, quantitative skills, logic and problem solving skills
* Demonstrated success dealing with ambiguity or uncertainty and ability to learn on the fly to understand and solve new problems
* Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization
Required Qualifications
* 5+ years of consulting or related high level analytical experience in an operational environment with experience in building complex business models
* 5+ years of demonstrated experience with spreadsheets, databases, and presentation software, including a strong working knowledge of MS Word, Excel, Access and PowerPoint

* Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
* Ability to work independently and as part of a team
* Proactive thinking with detail-oriented and creative problem solving approach
* Highly skilled and practiced in MS Word, Excel, Access and PowerPoint

Preferred Qualifications
Preferred Qualifications
* PBM/Healthcare experience is preferred
* MBA is preferred

* Bachelor's degree required; equivalent work experience may substitute

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

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