CVS Health

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Member Communications Manager

at CVS Health

Posted: 10/18/2019
Job Reference #: 1100313BR

Job Description

Job Description
As The Member Communications Manager for the Custom Team, you will be responsible for the overall management and mentorship of a growing team. Your team will be focusing on the successful execution of CVS Health’s PBM member communications which help keep members informed of a variety of key benefit aspects. The team will utilize many different communication delivery channels including Print, Email, IVR, LOC and others. You will have overall responsibility to ensure all of the communications executed by this team are done so with the highest level of quality and consistent timeliness while remaining within budget, where applicable. You will also will need to develop positive relationships with all applicable internal and external partners. Some of your additional responsibilities will include:

- Delegating and prioritizing work for your team

- Collaborating with key vendors to tackle new challenges

- Leading presentations for all levels of the organization

As a leader you will need to bring with you a strong aptitude for coaching and mentorship. You will be working in a dynamic environment where your ability to work with an intense sense of urgency will be tested. The contributions your team will make will help to ensure CVS Health Maintains its position as a leader in the PBM Marketplace.

Required Qualifications
* 5 or more years of experience working in PBM, Operations, Printing, Communications, Project Management or similar related field
* At least 3 years of direct or indirect leadership experience

Preferred Qualifications
* Previous experience directly related to Member Communications execution
* General understanding of PBM Operations
* Well-developed Problem Solving capabilities
* Proven experience in continuous process improvement
* Ability to adapt to an ever-changing environment
* Proficient in Microsoft Outlook, Word, Excel, Powerpoint, SharePoint, Microsoft Visio and Project

* Associates Degree Required
* Bachelors Degree Preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!