Arizona Humane Society

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Capacity and Flow Specialist

at Arizona Humane Society

Posted: 12/27/2018
Job Status: Full Time
Job Reference #: 963515

Job Description

POSITION SUMMARY: Capacity and Flow are an integral part of shelter operations and are required as part of Standards of Care. The role of the Capacity and Flow team is to support staff and move animals quickly and efficiently though the system.  A key focus for this role is to assist in ensuring animals are receiving quality care in a timely manner, proper housing by kenneling animals throughout the day and are moving through the system without delay.  Success will be measured by some/all of the following: a decrease in length of stay, a decrease in URI rates, and/or a decrease in temporary kennel usage, as well as, anecdotal reports of improved welfare of animals and improved staff/volunteer morale regarding the quality of care AHS provides.


  • Collaborate with Second Chance, Field, Foster and Admissions to assign and kennel incoming animals. This will ensure correct kennel set up and adequate space for new admits in the shelter.
  • Collaborate with the Transport team on animal movement facility to facility.
  • Make decisions about kennel placement for unexpected intakes and communicate that information to the appropriate departments. Determine capacity for walk-ins and communicate with the Admissions team.
  • Maintain and update all pertinent information in Chameleon regarding medical and behavioral concerns using objective language as well as correct kennel and status information.
  • Work closely with Second Chance to help complete the Pufa, Res/fos and Misc. project lists.
  • Work closely with Animal Care to ensure kennels are being cleaned and ready for new admits.
  • Complete rounds according to the Rounds SOP and Rounds Procedure SOP.
  • Using the PET (daily rounds checklist form), complete rounds according to the Rounds Schedule.
  • Work closely with other departments to achieve items on the Rounds Action List.
  • Maintain the Rounds tracking sheet and provide weekly reports/updates to the Director of Shelter Medicine.
  • Attend Capacity calls, use call notes for movement and occasionally lead calls as direct by the Director of Shelter Medicine.
  • Provide feedback and suggestions for process improvements.
  • Adhere to all sanitation, medical, and behavioral protocols.
  • Assist in measuring success through objective assessment of the process and individual performance.
  • Foster positive attitudes and a cooperative, team-oriented environment.
  • Perform other duties as assigned by the Director of Shelter Medicine in an accurate, efficient and timely manner.
  • Demonstrate excellent time management skills and the ability to maintain minimum efficiencies as set forth for the position/duty.
  • Must be able to read, write and speak English and complete paperwork accurately and legibly.


  1. Excellent customer service and interpersonal skills.
  2. Must be able to function in a fast-paced environment while maintaining a calm and professional demeanor.
  3. Must be able to multi task and be flexible depending in the situation.
  4. High level of attention to detail.
  5. High school diploma OR GED


  1. Working knowledge of Chameleon Database.
  2. Understanding of shelter flow.
  3. Knowledge of medical terms and understanding medical records.
  4. Familiarity with the Association of Shelter Veterinarians' Standards of Care.

Language Skills: Able to speak, read and write English; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Certificates, Licenses, Registrations: N/A

Other Skills, Abilities and Qualifications: Regular attendance. Access to reliable transportation. Foster positive attitudes and a cooperative, team-oriented environment.

Physical Demands: This position requires continuous standing, walking and kneeling, reaching, stooping and bending with little opportunity to sit down. This person must be able to lift and carry up to 20 pounds.  The Rounds Specialist works with and around others nearly all the time; seldom works alone and must deal with constant interruptions.  Must be able to hear above the sound of the animals and be able to speak clearly and communicate well with employees and the public.  This individual handles a high volume of animals, has a great deal of contact with the all departments and works closely with co-workers; is exposed to poor ventilation, heat, cold, sudden temperature changes and wet quarters as well as noise, toxic conditions, animal odors and dander as well as potentially dangerous, fast-moving animals.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. For example: emergencies, changes in personnel, workload, rush jobs, or technological breakdowns and developments.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.

Application Instructions

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.