Aegis Homecare and Hospice

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Wellness and Therapy Coordinator

at Aegis Homecare and Hospice

Job Description

Education

 

  • Minimum 2 yr. experience in an administrator/front desk role in a medical office (ie physician, physical therapy, chiropractor, dental office)

 

Preferred Qualifications

 

  • Experience with an electronic medical records system preferred
  • Excellent communication skills and organization
  • Coordinate internal and external communications in a professional and timely manner
  • Understanding of HIPAA Laws and Protected Health Information
  • Proficient in Microsoft Office/Excel/Google Sheet/Docs/etc.

 

Job duties but limited

 

  • The coordinator supports the direct team members within daily environment to achieve growth, learning and team goals. 
  • The coordinator provides guidance, coaching and mentoring for teams on their assigned duties, solves issues and needs of both the clientele and staff. 
  • This individual is a leader who promotes teamwork and mentorship throughout daily operations and support program development. 
  • Ability to communicate and follow verbal and written instructions, and problem solve 
    effectively with clients, staff, family members, and team members, and 
    community businesses in accordance to policies and procedures.
  • Ability to adapt to rapid change and must be able to intervene 
    promptly in crisis/emergency situations.
  • Knowledgeable of team members skill interests/potentials to 
    balance caseloads and assign new referrals to best fit schedule.
  • Greets and assists patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
  • Develops business relationships with referring medical providers and staff.
  • Coordinates and communicates patient/therapist schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
  • Coordinates therapist time off requests and schedule changes.
  • Processes new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information to the benefits/billing department.
  • Ensures all patient records are accurate, complete, compliant, current, and managed
  • Answers phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.
  • Maintains patient database, updating information as needed.
  • Organizes front office space, consistently evaluating needs assessment to ensure the greatest efficiency of operations and productivity.
  • Performs over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information