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Jobing Description
Shift: 3:00 pm - 12:00 am, must work 1 weekend day and Friday and Monday plus 2 more shifts during the week to equal 40 hours.
Training:4 week training, Monday - Friday, 7:30 am - 4:30 pm. Must be there for training, can not miss a day. Position located in N. Phx [I-17 and Thunderbird]. Next class begins November 30th.
Job Notes: Take about 5 calls per day for 1 hour in length. Looking for strong sales background, must be able to demonstrate best options for consumers to get out of debt, must be empathetic, must have a strong desire to help, must be able to disengage at end of day. Collections experience good, but not looking for hard core collectors. Credit knowledge/terminology great, but they do provide training. Banking candidates are good too. Need to have call center experience as those people are most successful.
It’s more than just a job; it’s an opportunity to make a difference in people’s lives. We’re working to provide credit education and related services to individuals and families experiencing financial hardship. If you’re looking for a fast-paced, challenging position in the non-profit industry, this may be the right place for you!
Primary Responsibilities:
Responsible for one-on-one telephone inbound calls, in-person or web chat counseling sessions with potential clients assessing the client’s financial situations. Following up with clients as needed to complete the recommended action plan
Provide personal attention to each client and act professionally and responsibly, while maintaining and/or exceeding monthly performance goals
Develop individually tailored Debt Management Programs (DMP) to assist clients in repaying debt as needed
Motivate clients to take the actions necessary to resolve their financial problems
Stay abreast of current economic conditions and legislation and maintain an ongoing analysis of the impact of such developments on clients
May be responsible for assessing the client’s credit score information while providing a personalized action plan
Represent professionally and effectively to all constituents through participation in professional development programs and through the certification process
Explain features of service to new and existing clients
Explain the benefits of our debt management program
Re-counsel clients as needed
Acquire and maintain certification through NFCC within 12 months of employment
Acquire and maintain FCRA certification
Support and comply with company policies and procedures
Provide clients with appropriate referrals to other assistance organizations
Sit for long periods of time
Accomplishes other tasks as assigned
Must be able to pass Background check and Drug Test.
Must be available to start November 30th
Please forward your resume to Jodi.Fernau@workway.com, 480-726-9993 or fax 480-726-3040
Jodi Fernau or Susan McCullough look forward to discussing the opportunities with you.
Skills / Requirements
Job Requirements :
Education and Experience:
High school degree or GED
Minimum of 2 years experience in working in a call center environment (when applicable) dealing with customers on an individual basis via telephone. Negotiating with others to achieve results and developing solutions/alternatives to solve problems
Background in sales, finance, consumer credit or a counseling-related field, education. A degree is preferred, however, 3-5 years of related job experience is acceptable in lieu of a degree
Proficiency in conflict resolution
Key Competencies Required:
Detail and results oriented, systems operations and processes knowledge, high energy level, ability to make daily service decisions, proficiency in conflict resolutions
Team oriented with the ability to listen, facilitate and mediate
Demonstrated ability to manage priorities and high volume workload
Proficiency in the use of PC Windows environment
High accuracy in data entry
A creative problem solver who can balance client needs with creditor requirements
Thinks long term as it related to the position and overall mission and goals
Open-minded and approachable attitude, able to work with diverse personalities and intellectual levels
Must possess outstanding sales skills and fundamentals
A skillful negotiator and facilitator who can assist clients with achieving their goals
Excellent written and oral communication skills
Self-motivated and has the ability to motivate others
Enjoys the challenges of a changing environment and diverse client needs and wants
Willing to accept new challenges and opportunities as a key to personal and professional growth and continued success
Positive in his/her approach, non-judgmental, flexible, consistent and able to work well under pressure
