Job: Pharmacy Svcs Rep

Location: US-AZ-Gilbert
Posted Date: 10/22/2009
Shift: Day
Category: CNA's/ MA's/Techs/Phleb/CLA's - Positions
Department: ..
Facility: Banner Home Care - Gilbert
Position Type: Full-Time-FA
Shift Hours: 8:30am-5pm
Hours Per Week: 40hrs

Overview: This position is responsible for the provision of supplies and assisting in the coordination of nursing visits to provide home infusion services. Responsible for collecting and maintaining data used for verification, authorization and provision of home infusion services including but not limited to coordinating the provision of infusion supplies to the patient, coordinating home infusion nursing visits, enrolling new patients, handling incoming calls from patients, health care providers and insurance companies, assuring billing accuracy, obtaining insurance authorization, and entering patient demographics and medical histories into the computerized home infusion software. Also assists in maintaining patient pharmacy records, documentation, and handling of equipment. Shift/Hours/Days Days, 8:30am-5pm, Monday thru Friday Pharm Tech Certification highly preferred Responsibilities: 1. Receives supply orders and inquiries from patients and nursing staff. Works with patients, nursing and HME warehouse to generate patient delivery tickets. Ensures adequate levels of supplies are available and arranges the delivery of supplies. Communicates with patients to arrange pickup of unused supplies and rental equipment at the end of therapy. Communicates pricing information to the patient. 2. Schedules infusion nurse home visits to provide education, set up and troubleshooting functions for patients. 3. Data enters accurate patient demographics, requests for service, pertinent medical history, delivery information, insurance information and supply information in the computerized software system. Generates and analyzes various adhoc reports.4. Performs reimbursement functions including insurance eligibility, benefit verification, obtaining authorization for initial and ongoing services in conjunction with PFS, Authorizations and Nursing Team Reimbursement Coordinators. Accurately records data into appropriate software system for communication of insurance information and authorization requirements to ensure accurate and timely billing and to ensure patient is aware of financial obligation prior to start of service.5. Cross-trains, assists and fills in for other team members as necessary to ready pharmaceuticals for delivery and helps to service enteral patients in the absence of the enteral specialist. Assists in orientation development of other staff members and in quality improvement activities.6. Creates and maintains pharmacy patient electronic and physical medical record files.

The position requires knowledge normally acquired with completion of a High School Diploma or equivalent. This position requires skills and abilitites typically attained with two years experience in medical insurance verification preferred. Must develop basic working knowledge of types of infusion devices and IV/IM/subcutaneous administration supplies, enteral products, supplies and access/delivery devices. Mathematical aptitude, arithmetic skills in order to correctly calculate doses and quantities of pharmaceuticals and enterals for pricing purposes. Excellent written and verbal communication skills. Time management skills and the ability to handle a large volume of calls. Must portray a friendly, helpful demeanor while assisting patients in obtaining necessary services, equipment and supplies. Has an understanding of the components of medical records and regulations regarding the creation and maintenance of medical records.Minimum of two years experience in data entry preferred.PREFERRED QUALIFICATIONSAdditional education and/or experience is preferred.Additional related education and/or experience preferred.